Masterstroke Academy is committed to providing quality education, technical support, and assistance regarding courses, certifications, payments, Web3 wallet integration, and blockchain-enabled educational services.
If you have any questions, concerns, feedback, or require assistance with your account, course access, certifications, rewards, validator participation, or any other Academy-related services, our support team is available to help.
Business Information
Masterstroke Academy
A Product ofMasterstroke Technosoft Pvt. Ltd.
Registered Office:
Kohinoor World Towers,
Old Pune-Mumbai Highway,
Opposite Empire Estate,
Pimpri, Pune – 411018,
Maharashtra, India.
Customer Support
Phone:
9112228906Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM IST
Closed on Sundays and Public Holidays.
Response Timeline: Our support team aims to respond to all customer inquiries within 24 to 48 business hours. Resolution times may vary depending on the complexity of the issue and the information provided by the user.
Support Categories
You may contact us for assistance regarding:
Course Access
- •Enrollment issues
- •Course unlocking problems
- •Learning progress concerns
- •Module access issues
- •Assessment-related queries
- •AI assessment review requests
Payments
- •Payment confirmation issues
- •Duplicate transactions
- •Failed transactions
- •Invoice requests
- •Payment verification
Certifications
- •Certificate eligibility
- •Certificate issuance
- •On-chain certification verification
- •Wallet-linked certification issues
Web3 Wallet & Rewards
- •Web3 wallet integration
- •Wallet linking issues
- •Reward distribution concerns
- •Blockchain verification support
Validator & Ecosystem Programs
- •Validator learning tracks
- •Ecosystem participation
- •Community initiatives
- •Technical onboarding assistance
Reporting Technical Issues
When reporting a technical issue, please include:
- •Registered email address
- •Transaction ID (if applicable)
- •Wallet address (if applicable)
- •Screenshots of the issue
- •Device and browser details
Providing complete information helps us resolve issues more efficiently.
Official Communication
Security Notice: All official communication from Masterstroke Academy will be conducted through authorized email addresses and official platform channels.
Users are advised not to share passwords, private keys, recovery phrases, seed phrases, OTPs, or other sensitive credentials with anyone claiming to represent Masterstroke Academy.
⚠️ Masterstroke Academy will never request your wallet recovery phrase, seed phrase, private keys, banking PIN, or account password through email, phone calls, messaging platforms, or any other communication channel.
Direct Contact Information
Masterstroke Academy
A Product of Masterstroke Technosoft Pvt. Ltd.
Phone:
9112228906Address:
T3, Kohinoor World Towers,
Old Pune-Mumbai Highway,
Opposite Empire Estate,
Pimpri, Pune – 411018,
Maharashtra, India.
Last Updated: 19-06-2026
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